Client Policies & Consent

Superhuman Performance Medicine – Client Policies & Consent

1. Acceptance of Terms

By accessing or using services provided by Superhuman Entrepreneur DBA Superhuman Performance Medicine (“SPM,” “we,” “us”), you acknowledge that you have read, understood, and agree to these policies, along with our Terms of Service and Privacy Policy.

2. Nature of Services

SPM provides a combination of:

Health coaching, nutrition, and wellness services (non-medical)

Access to licensed healthcare providers for evaluation, lab review, and treatment when appropriate

Health coaching services are not a substitute for medical care. Any medical services are provided solely by licensed healthcare providers and are subject to their independent clinical judgment.

Our services are not intended for emergency care. If you are experiencing a medical emergency, call 9-1-1 immediately.

3. Laboratory Testing & Results

Laboratory testing may be recommended based on your intake and consultations.

Payment is required at the time of purchase

We do not accept insurance

Results are typically available within 2–3 weeks, though timing may vary

Once results are available:

You will be scheduled for a virtual consultation

You will receive a copy of your results electronically

4. Outcomes & Adherence

You may receive recommendations including:

Nutrition and lifestyle changes

Performance optimization strategies

Supplement guidance

Results vary significantly by individual, and no specific outcomes are promised or guaranteed.

While our team provides guidance based on experience, data, and professional judgment, your results depend on many factors outside of our control, including your consistency, adherence to recommendations, individual physiology, and lifestyle.

By participating in our programs, you acknowledge that:

You are responsible for following recommendations provided

You are responsible for your personal health decisions and actions

To the fullest extent permitted by law, SPM is not responsible or liable for the success or failure of outcomes related to participation in our programs.

5. Supplements & Fulfillment Policy

Supplement recommendations are for general wellness support only and are not intended to diagnose, treat, cure, or prevent disease.

Supplements may be fulfilled in multi-month (e.g., 90-day) increments, especially for longer-term programs.

All supplements are custom-selected and ordered per client.

All supplement and product sales are final.
Due to health and safety regulations:

Products cannot be returned

No refunds will be issued once products are ordered or shipped

No refunds or credits will be given for unused supplements, even if a program is canceled early

You are not required to continue using supplements after cancellation, but you remain financially responsible for products already fulfilled.

6. Communication & Virtual Services

Services may be delivered via phone, video, or secure messaging platforms.

You acknowledge:

Electronic communication is not guaranteed to be fully secure

Technical issues or delays may occur

Communications may become part of your client record

Do not use these channels for emergencies.

7. Client Responsibilities

You agree to:

Provide accurate and complete information

Maintain updated contact and billing details

Keep your account login secure

Follow program guidance to the best of your ability

You are responsible for your health decisions and outcomes.

8. Payments, Subscriptions, & Billing

All payments are processed securely via Stripe.

Services may include:

One-time purchases

Recurring subscriptions (monthly, quarterly, annual)

Payment plans (including fixed or variable schedules)

By enrolling, you authorize SPM to automatically charge your payment method according to the billing terms presented at checkout.

Failure to complete payments may result in suspension or termination of services.

9. Refunds, Cancellations, & Subscriptions

Refund Requests

Fees for consultations and services are non-refundable once delivered

Refund requests must be submitted in writing using the official SPM Refund Request Form

Please allow up to 10 business days for review and processing

Approved refunds will be issued to the original payment method

Supplements & Lab Orders

Supplements are non-refundable once ordered or shipped

Lab orders are non-refundable once submitted

Subscriptions & Program Cancellations

Cancellation requests must be submitted at least 10 business days prior to the next billing date

All cancellations must be submitted via the official SPM Cancellation Form

Requests via text, email, or verbal communication are not considered valid

Programs Longer Than 3 Months

For programs lasting more than three (3) months, you are required to complete a final consultation with a licensed provider or designated team member prior to cancellation processing

Failure to complete this step may delay cancellation and apply charges to the next billing cycle

Billing Timing

Cancellations submitted less than 10 business days before the next billing date will apply to the following billing cycle

No partial refunds are issued for active billing periods

10. Consultation Scheduling & Rescheduling

At least 24 hours’ notice is required to reschedule appointments

Missed appointments or late cancellations may result in forfeiture of the session without refund

11. Disclosure & Affiliate Relationships

SPM may recommend third-party products or services

In some cases, SPM may receive affiliate compensation or referral fees

You are under no obligation to purchase recommended products

SPM may also work with affiliates who refer clients. These relationships do not affect pricing or the quality of services provided.

12. Limitation of Liability

To the fullest extent permitted by law:

You assume all risks associated with participation in our programs and use of our services

SPM is not liable for outcomes related to: Coaching recommendations Supplement use Third-party services or providers

SPM makes no guarantees regarding results or outcomes.

SPM’s total liability, if any, is limited to the amount paid for the specific service giving rise to the claim.

13. Governing Law & Dispute Resolution

These policies are governed by the laws of the State of Arizona, without regard to conflict of law principles.

You agree to first attempt to resolve any dispute by contacting [email protected].

Any disputes that cannot be resolved informally will be resolved through binding arbitration in Arizona, unless otherwise required by law.

To the fullest extent permitted by law, you agree that any dispute will be handled on an individual basis only and not as part of a class, consolidated, or representative action.